Terms & Conditions

Turaleza Touring

RESERVATIONS, PRICING, CANCELLATIONS AND REFUNDS.

Our way of working is simple and functional, we put at your disposal some of our best programs that are the most functional, but if you want some change or modification, you can write us and it will be a pleasure to put them, this will be done at maximum 24 hours so that you can give the information to the final passengers.

All process from a quote to a reservation must be channeled via email to any of these two accounts, gerencia@turaleza.ec operaciones@turaleza.ec, receptivo@turaleza.ec

The values ​​of this tariff is 10% commissionable for you, it is a confidential rate since we give a better rate to you for being our clients.

Cancellations or refunds will be processed on a case by case basis, except with Cruises or Navigations in Galapagos that will be processed according to the policies of each company. Refunds will be made if the case warrants, but the value to be returned will be made to the contracting company after presenting the letters of request with their corresponding explanation. In no case will reimbursements be made for services NOT used on Tours, Accommodations, Air or Circuit sites.

DOCUMENTS

TURALEZA TOURING as TOUR OPERATOR, responsible for the product presented in this magazine, will confirm the services according to availability. Each Agency in its country of origin must issue its own “VOUCHERS” and we ask, as far as possible, to issue only one, for the totality of confirmed services. There must be only one original for the passenger, we do not exchange vouchers.

The “vouchers” should mention the itineraries according to our confirmation and they should always include the following information.

Contract assistance 24 hours a day. (+593) 99 896 2799 (+593) 99 796 1825.

RESPONSIBILITIES
Turaleza Touring disclaims all liability with passengers, for expenses that cause flight delays or changes in flight schedules, traffic accidents, legal problems, illness, theft of luggage or belongings, death of passengers. For all these cases and other UNEXPECTED travelers, we ask as “Mandatory”, that their passengers come to Ecuador with their private insurance, from their country of origin, to cover possible losses during their stay in Ecuador. The land, air and river transport units, like some hotels, have minimum insurance for accidents only.

PAYMENTS
All the services requested by your agency, must be PRE-PAID in full before the start of the trip of your passengers. TURALEZA TOURING, reserves the right to CANCEL or SUSPEND the same, if the payments have not been made effective upon the arrival of the passengers to the Country. It will not be our responsibility the consequences that this could cause its passengers, for the cancellation or suspension of the services on site.

PAYMENT METHODS.

We receive bank transfers, the total cost of the shipment must assume who sends it, and it will be through a Bank that works with SWIFT codes.

DATA FOR BANK TRANSFER
Beneficiary Bank: Banco Pichincha
Swift: PICHECEQ
Address: Ave. Amazonas N45-45 Y Pereira
Phone: 59322980980
Zip Code: 1701261
Account Name: Turaleza Touring Ecuador Cia. Ltda
Account Type: Current
Province/State: Pichincha
Company Address Calle San juan OE 10120 y Rio Pita
Account Number: 2100104014
Intemediary Bank: City Bank

For payments in the United States use BANK OF AMERICA will inform the data.

We can send a payment via PayPhone to your e-mail and you pay us from the comfort of your home or office.

We do not receive payment with checks.

PRICES
All prices published in this Tariff are for sale to the public by ADULT or CHILD (under 12 years of age when traveling) and are in US Dollars, include Ecuadorian taxes, will be valid during the year unless a new rate is sent and will be effective until December 31, 2019.

 

CONTACTS
They can be connected by the following means.

Office (+593) 2 351 7871

Cell Phones (+ 593) 98 962 799 (+593) 99 512 1005

24 Hours (+593) 99 796 1825

Mails
To book Tours and Circuits:                operaciones@turaleza.ecreceptivo@turaleza.ec

For marketing or agreements:            gerencia@turaleza.ec

Web domain.                                      www.turalezatouring.com

With all this we just have to thank you for the trust you can give us and rest assured that our services to your passengers will be the best.

We are always at your service, so that you are part of our Ecuador product.